Remote Technical Support Specialist - Access Control

ReconaSense; Indiana (PA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Semi-Annual Bonus

401K match

Medical insurance

Dental coverage

Vision coverage

Disability insurance

Job summary

ReconaSense is seeking a Technical Support Specialist to join our customer support team. You will assist ReconaSense customers with access control software and ensure the smooth operation of our products.

This position is based in the United States; while located in Austin, TX, remote work will be considered for the right candidate, requiring strong organizational and communication skills and the ability to obtain an active security clearance if needed.

Qualifications

• 5+ years in supporting access control software
• 3+ years troubleshooting software products
• 10+ years in customer service
• Strong communication and organizational skills

Skills

Access control software support

Troubleshooting software

Customer service

Communication skills

Tools

Microsoft Office

Job description

ReconaSense is seeking a Technical Support Specialist to join our customer support team. You will assist ReconaSense customers with access control software and ensure the smooth operation of our products.

This position is based in the United States; while located in Austin, TX, remote work will be considered for the right candidate, requiring strong organizational and communication skills and the ability to obtain an active security clearance if needed.