Remote Technical Support Specialist — 1st Call Resolution

CVS Health; Woonsocket (RI); Hybrid; USD 23,000 - 43,000; Full time

Job summary

CVS Health is seeking a Technical Support Representative to assist CVS store employees, pharmacy, and Minute Clinic with hardware, pharmacy, POS systems, and related technology. You will troubleshoot, document issues, and drive first-call resolution in a fast-paced, customer-focused team.

This full-time role offers flexible work-from-home options, comprehensive benefits, and a commitment to safety and quality.

Qualifications

• 6 months of technical and/or call center experience.
• High School Diploma or GED required or 2 years equivalent experience.

Responsibilities

• Document problems, complete problem tickets, and request information in the support tools.
• Maintain knowledge with up-to-date information relating to policies, procedures, and troubleshooting techniques.
• Effectively manage call workload and deliver timely resolution within SLAs.
• Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests.
• Collaborate effectively in a team environment.
• Full-time employee will work 5 days a week and at least one weekend shift.
• Experience in a retail environment and with hardware/software is preferred.

Skills

Technical support

Customer service

Problem solving

Education

HS Diploma

Job description

CVS Health is seeking a Technical Support Representative to assist CVS store employees, pharmacy, and Minute Clinic with hardware, pharmacy, POS systems, and related technology. You will troubleshoot, document issues, and drive first-call resolution in a fast-paced, customer-focused team.

This full-time role offers flexible work-from-home options, comprehensive benefits, and a commitment to safety and quality.