Work From Home Jobs, Online Jobs Remote @ Joblagii (Technical Support Representative )

Aetna; Nashville (TN); Remote; USD 27,552 - 41,328; Full time

Job summary

CVS Health in Nashville seeks a Technical Support Representative to handle live troubleshooting for CVS store employees, pharmacy staff, and Minute Clinic personnel. The role offers flexible work-from-home options with occasional office visits and a mix of on-site responsibilities.

You will diagnose hardware and software issues, document incidents in the ticketing system, and strive for timely resolution within service levels.

Qualifications

• Minimum 6 months of experience with software packages, hardware diagnostics, and/or technical call center or help desk support.
• Bachelor’s Degree required.
• Experience in live troubleshooting and first-call resolution preferred.
• Retail or healthcare tech support experience is a plus.

Responsibilities

• Answer live troubleshooting calls daily and provide first-call resolution.
• Record issues and manage tickets in the support system.
• Maintain up-to-date knowledge of regulations, procedures, and troubleshooting techniques.
• Collaborate effectively within a team and escalate when needed.

Skills

Technical support

Customer service

Hardware diagnostics

Software knowledge

Education

Bachelor’s degree

Tools

Trouble ticketing system

Job description

Technical Support Representative – Aetna – Salary: $20–30 per hour – Location: Nashville, USA – Education: Bachelor’s Degree.

All applicants must live within 50 miles of Richardson and may be required to report to the office as often as every other month or when a power disruption or company need arises. Work from home is a flexible option available. You must have a quiet, private space with a closed door suitable for live troubleshooting, and a reliable internet connection of at least 150Mbps to support home‑based work. If your network or power is interrupted and you cannot resolve the issue promptly, you may be asked to return to the decision center no longer than one hour after the interruption. On‑site work is also an option.

Key Responsibilities

As a technical support consultant, you will answer live troubleshooting calls every day, providing timely, 1st‑call‑resolution and customer‑satisfaction driven service to CVS store employees, pharmacy staff, and Minute Clinic personnel regarding hardware, pharmacy, point‑of‑sale systems, Minute Health Center and photo equipment. You will work closely with a manager of technical assistance and follow escalation and observational procedures to ensure timely resolution of incidents.

Primary Duties

• Record issues, complete trouble tickets, and request data within the support system.
• Maintain up‑to‑date knowledge of current regulations, procedures, and troubleshooting techniques.
• Manage call workload effectively.
• Provide excellent customer service by diagnosing and resolving issues and requests within the agreed service levels.
• Collaborate well within a team environment.

Schedule

Full‑time, five days a week with one weekend shift per week.

Required Qualifications

• Minimum 6 months of experience with software packages, hardware diagnostics, and/or technical call center or help desk support.

Preferred Qualifications

• Experience in a help desk/call center environment providing technical support in a retail setting.
• Proficiency with computer hardware and software applications.
• Advanced college degree or GED.

Equal Employment Opportunity Statement

CVS Health is an affirmative action employer and is an equal opportunity employer. We do not discriminate in hiring, hiring, advertising, or any other employment practices based on race, ethnicity, color, national origin, sexual orientation, gender identity or expression, faith, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly encourage and support applicants who are veterans, veterans' spouses, and active duty personnel to apply to career opportunities at CVS Health.