Technical Support Representative

Apex Systems; North Smithfield (RI); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading IT staffing firm is seeking an entry-level technical support representative to assist CVS store employees. The role involves troubleshooting and resolving issues related to Point of Sale systems and maintaining customer service excellence. Candidates should have strong communication skills, a high school diploma or GED, and at least 6 months of related work experience. Knowledge of Excel and Access is beneficial. The position offers a flexible work environment that may require availability 24/7.

Qualifications

• Minimum of 6 months related work experience in technical or customer service.
• Demonstrated analytical, problem solving, and interpersonal skills.
• Ability to work in a flexible 24/7 environment.

Responsibilities

• Resolve customer inquiries efficiently using provided tools.
• Troubleshoot, diagnose, and resolve problems for CVS store employees.
• Document problems accurately in support tools.

Skills

Analytical skills

Problem solving

Customer Service

PC skills

Verbal communication

Listening skills

Writing skills

Education

High School Diploma or GED

Associate or Technical degree

Tools

Excel

Access

Job description

Apex Systems LLC, a division of On Assignment, is an IT staffing and services firm specializing in providing IT professionals for contract, contract-to-hire, and direct placements. Apex also offers recruitment solutions for other select professional skills and workforce needs

Job Description

Position Summary: This entry level position requires the prompt technical responses to questions from store and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for store and Point of Sale systems, hardware, Repairs and Maintenance and Minute Clinic. This position requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system. The primary role of this position is to take live trouble-shooting calls daily 100% of the time. This position must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfaction

Duties: Responsible for resolving customer inquiries by using the tools provided to services the customer quickly, efficiently and thoroughly. Prompt response to questions from CVS store employees by troubleshooting, diagnosing, resolving problems and overall store support and installations. Document problems accurately and succinctly in the appropriate support tools provided. Maintain knowledge with accurate and up to date information relating to current policies, procedures and troubleshooting techniques.

Qualifications

Experience:A minimum of 6 months related work experience required, ideally in a call center, technical or customer service related role 1 to 2 years experience working in aservice orientedcall center, preferred Associate or Technical degree preferred, High School Diploma or GED required Mustdemonstrateanalytical,problem solvingand interpersonal skills Must have excellent Customer Service skills Must have competent PC skills, Particularly in Excel and Access Must have excellent verbal and listening communication skills Must have excellent writing skills Able to work in a flexible 24/7 work environment, preferred

Additional Information

Apply Now!

All your information will be kept confidential according to EEO guidelines.