Remote Tech Support Specialist — First-Call Resolution

Teleperformance USA; Ames (IA); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to act as the primary contact for clients, resolving inquiries with professional excellence in a fast-paced environment. You will troubleshoot internet services, OS and browser configurations, and maintain a positive customer experience.

This remote role requires strong communication, independent work, and a customer-first mindset. We welcome applicants from eligible states and offer comprehensive benefits including health

Qualifications

• High school diploma or equivalent.
• Comfort with desktop computer systems.
• Excellent verbal and written communication skills.
• Ability to solve problems and work independently.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Support Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshooting and issue resolution for client service and device-specific issues, including internet connectivity and performance.
• Support customer needs related to client high speed internet services and devices including troubleshooting and triage.
• Deliver in-scope support for internet service and connectivity issues related to OS, PC, and browser configuration.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call when possible.
• Open and manage trouble tickets for user issues, data networks, OS issues.

Skills

Communication

Problem solving

Independent work

Multi-tasking

Education

HS Diploma

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to act as the primary contact for clients, resolving inquiries with professional excellence in a fast-paced environment. You will troubleshoot internet services, OS and browser configurations, and maintain a positive customer experience.

This remote role requires strong communication, independent work, and a customer-first mindset. We welcome applicants from eligible states and offer comprehensive benefits including health