Remote Pharmacy Care Specialist

CVS Health Corporation; United States; Remote; USD 23.000 - 39.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Wellness programs

Zusammenfassung

CVS Health Corporation is seeking a customer-focused Pharmacy Care Rep to support patients remotely. In this full-time role, you will handle inbound and outbound calls, verify benefits, enroll new patients, process orders, and explain CVS/Specialty services while upholding our high standards of service.

A secure home workspace, reliable internet, and proficiency with Windows-based Office apps are required. Starting pay is $19 per hour, with 40 hours per week, overtime during peaks, and a

Qualifikationen

• 1+ years of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
• Experience with Windows-based applications like Outlook, Excel, Teams, Word
• 1+ years of keyboarding experience, skills and aptitude
• Direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of 100 Mbps download and 10 Mbps upload
• Must live in Pennsylvania.

Aufgaben

• Conduct inbound or outbound phone calls to patients regarding complex Specialty medication orders, benefits verification, and new patient enrollment
• Coordinate and process requests for new and refill order shipments; verify insurance coverage for patient medication orders
• Verify eligibility, prior authorization, and other reimbursement requirements prior to shipment
• Assist in enrolling and tracking new customer referrals
• Provide explanation of CVS/Specialty services to new customers
• Transfer/escalate clinical questions to the staff pharmacist for resolution

Kenntnisse

Customer service

Windows applications

Keyboarding

Internet connectivity

Home office setup

Ausbildung

High School Diploma or equivalent

Tools

Microsoft Office

Jobbeschreibung

CVS Health Corporation is seeking a customer-focused Pharmacy Care Rep to support patients remotely. In this full-time role, you will handle inbound and outbound calls, verify benefits, enroll new patients, process orders, and explain CVS/Specialty services while upholding our high standards of service.

A secure home workspace, reliable internet, and proficiency with Windows-based Office apps are required. Starting pay is $19 per hour, with 40 hours per week, overtime during peaks, and a