Remote Customer Support Specialist - Healthcare

Aetna; Tallahassee (FL); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Flexible spending accounts

Remote work schedule

Occasional travel

Job summary

CVS Health is seeking a Customer Service Representative to handle inbound contacts from front‑line and virtual channels (website, app, social media). The role requires answering telephone, e‑mail, and live‑chat inquiries, troubleshooting issues, and guiding customers through CVS.com, prescription management, CarePass, and related online services.

The position offers pay of $20–$30 per hour, Florida location with remote work and occasional office visits, plus benefits and opportunities to

Qualifications

• Minimum of 1 year of experience in a customer support role.
• Ability to operate remotely with reliable high‑speed internet, a dedicated workspace, and the necessary equipment.
• Strong written and verbal communication skills in English.
• High school diploma, GED, or bachelor’s degree (preferred).

Responsibilities

• Provide timely, professional support across all customer‑service channels.
• Resolve customer issues and troubleshoot problems with digital products.
• Assist customers in navigating online banking, prescription refills, and CarePass usage.
• Document interactions and follow up to ensure customer satisfaction.
• Collaborate with team members to improve processes and share best practices.
• Adhere to compliance and security standards while handling customer data.

Skills

Customer service

Communication

Remote work

English proficiency

Education

High school diploma

Bachelor’s degree (preferred)

Job description

CVS Health is seeking a Customer Service Representative to handle inbound contacts from front‑line and virtual channels (website, app, social media). The role requires answering telephone, e‑mail, and live‑chat inquiries, troubleshooting issues, and guiding customers through CVS.com, prescription management, CarePass, and related online services.

The position offers pay of $20–$30 per hour, Florida location with remote work and occasional office visits, plus benefits and opportunities to