Technical Support Specialist — Remote, First‑Call Resolution

Aetna; Tallahassee (FL); Remote; USD 41,600 - 62,400; Full time

Job summary

Aetna in Tallahassee, FL is seeking a Technical Support Representative to handle technical inquiries from CVS store personnel, pharmacy and Minute health staff. Remote work is available; you must have a quiet workspace and a secure internet connection to ensure timely support.

The position emphasizes first-call resolution and customer satisfaction. A Bachelor's degree is required, along with at least six months in technical or call-center roles; you will use knowledge articles and case-tracking

Qualifications

• Minimum 6 months of technical and/or call-center experience.
• High school diploma, GED, or equivalent required.

Responsibilities

• Document issues, complete all trouble tickets, and record request data in the support tools.
• Maintain up-to-date knowledge of policies, procedures, and troubleshooting strategies.
• Efficiently handle call workload.
• Provide first-rate customer support by diagnosing and resolving issues within the carrier agreement.
• Collaborate well in a team environment.
• Work 5 days per week and be able to work one weekend shift per week.

Skills

Technical support

Call center

Customer service

Troubleshooting

Education

Bachelor's degree

Tools

Case management system

Help desk software

Job description

Aetna in Tallahassee, FL is seeking a Technical Support Representative to handle technical inquiries from CVS store personnel, pharmacy and Minute health staff. Remote work is available; you must have a quiet workspace and a secure internet connection to ensure timely support.

The position emphasizes first-call resolution and customer satisfaction. A Bachelor's degree is required, along with at least six months in technical or call-center roles; you will use knowledge articles and case-tracking