Remote Technical Support Specialist - 12 Week Temp

HM Electronics Inc; Carlsbad (CA); Remote; USD 26,174 - 28,929; Full time

Benefits offered by this job

Tuition reimbursement

3 weeks paid vacation the first year

Paid holidays

Medical, vision and dental coverage

Pet insurance

Life insurance

401K contributions

Job summary

HM Electronics Inc is seeking a Technical Support Representative for a temporary 12-week position, fully remote. The role involves answering customer calls, providing troubleshooting support, and dispatching installers as necessary. Candidates should have at least 12 months of customer service or troubleshooting experience, excellent communication skills, and must be willing to work flexible shifts. Pay ranges from $19.00 to $21.00/hr, with a benefits package including vacation, medical coverage, and 401K contributions.

Qualifications

• Prior customer service and/or troubleshooting experience in a call center or office environment (minimum of 12 months).
• Excellent verbal and written communication skills.
• Proven excellent attendance history.

Responsibilities

• Answer incoming calls from customers and installers.
• Provide operation, troubleshooting, maintenance, and installation support.
• Promote and maintain positive customer relations.
• Provide troubleshooting and repair support to installers and customers over the telephone.
• Instruct installers and customers in equipment installation, operation, and maintenance.
• Administer service programs to effectively correct service issues.
• Dispatch installers for onsite service.
• Prepare and maintain daily logs and records.
• Identify and make recommendations for product improvement.

Job description

HM Electronics Inc is seeking a Technical Support Representative for a temporary 12-week position, fully remote. The role involves answering customer calls, providing troubleshooting support, and dispatching installers as necessary. Candidates should have at least 12 months of customer service or troubleshooting experience, excellent communication skills, and must be willing to work flexible shifts. Pay ranges from $19.00 to $21.00/hr, with a benefits package including vacation, medical coverage, and 401K contributions.