Remote Technical Support Specialist I

HME; United States; Remote; USD 26,174 - 28,929; Full time

Job summary

HME, a leader in drive-thru and pro-audio solutions, is seeking a Technical Support Representative for a fully remote position. The role includes providing technical support via phone, chat, and email, requiring empathy and professionalism.

Applicants should have at least 1 year of customer service experience and strong troubleshooting skills. The pay rate ranges from $19.00 to $21.00 per hour, depending on experience. Join HME and be part of an innovative team!

Qualifications

• Minimum 1 year customer service experience; technical support or call center experience preferred.
• Strong troubleshooting and problem-solving skills.
• Professional, empathetic customer service approach.

Responsibilities

• Provide inbound technical support to customers via phone, chat, or email.
• Dispatch installers to perform onsite service to customers.
• Prepare and accurately document all customer interactions in the database.

Skills

Customer service experience

Troubleshooting skills

Multitasking

Computer skills

Job description

HME, a leader in drive-thru and pro-audio solutions, is seeking a Technical Support Representative for a fully remote position. The role includes providing technical support via phone, chat, and email, requiring empathy and professionalism.

Applicants should have at least 1 year of customer service experience and strong troubleshooting skills. The pay rate ranges from $19.00 to $21.00 per hour, depending on experience. Join HME and be part of an innovative team!