Technical Support Representative I (Remote), 12-Week Temp

HME; Tallahassee (FL); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Tuition reimbursement

3 weeks paid vacation

Paid holidays

Medical, vision, and dental coverage

Pet insurance

Life insurance

401K contributions

Job summary

HME, located in New York, is seeking a Technical Support Representative for a temporary remote position. The role requires answering customer calls, troubleshooting, and providing support for equipment installation. Candidates should have prior customer service experience and strong communication skills. The pay rate is $19.00 - $21.00 per hour, and benefits include tuition reimbursement, paid vacations, and health coverage. Apply if you have the flexibility to cover shifts, including weekends.

Qualifications

• Prior customer service and/or troubleshooting experience in a call center or office environment preferred.
• Excellent verbal and written communication skills required.
• Flexibility with shifts, including weekend coverage necessary.

Responsibilities

• Answer incoming calls from customers and installers.
• Provide troubleshooting and repair support over the telephone.
• Train customers and installers in operation and maintenance.

Skills

Customer service experience

Troubleshooting skills

Excellent verbal communication

Computer literacy

Job description

Overview

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. Come join our team!

Position

Technical Support Representative, Temporary (12 weeks), 100% remote for our call center. The Call Center is open Monday through Friday from 5 AM to 7 PM and Saturday through Sunday from 7 AM to 3:30 PM/PST. Candidates must be willing to work a flexible 40-hour work week, and reside in one of the following states: Arizona, Florida, Texas, Missouri, California. Relocation support is not provided for this role.

What You Will Do In The Position

• Answer incoming calls from customers and installers
• Provide operation, troubleshooting, maintenance, and installation support
• Promote and maintain positive customer relations
• Provide troubleshooting and repair support to installers and customers over the telephone
• Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities
• Administer service programs to effectively correct service issues
• Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting
• Prepare and maintain daily logs and records
• Identify and make recommendations for product improvement
• Training will be provided

What You Will Need To Succeed In This Position

• Prior customer service and/or troubleshooting experience in a call center or office environment is preferred (minimum of 12 months)
• Excellent verbal and written communication
• Proven excellent attendance history in your previous employment
• Computer literacy in various applications including e-mail, MS Office Suite, and customer databases
• Must have flexibility with shifts, including weekend coverage

Compensation and Benefits

Pay Rate is $19.00 - $21.00/hr. and this is the pay range we reasonably expect to pay for the role. This may vary depending on experience and other factors.

At HME you will have the opportunity to learn and grow while developing our future products. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision and dental coverage, pet insurance, life insurance, and 401K contributions.

Work Environment and Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must regularly lift and move up to 10 pounds.