Temporary Remote Tech Support Rep I

HME; United States; Remote; USD 26,174 - 28,929; Part time

Job summary

HME is seeking a Technical Support Representative for a 100% remote, temporary position. This role involves answering calls from customers and installers, providing troubleshooting and maintenance support, and promoting positive customer relations.

The ideal candidate will have prior customer service experience, excellent communication skills, and flexibility with shifts. Pay ranges from $19.00 to $21.00 per hour, depending on experience.

Qualifications

• Minimum of 12 months experience in customer service or troubleshooting in a call center or office environment.
• Excellent verbal and written communication skills.
• Proven excellent attendance history at previous jobs.
• Familiarity with MS Office Suite and customer databases.
• Flexibility with work shifts including weekends.

Responsibilities

• Answer incoming calls from customers and installers.
• Provide operation, troubleshooting, maintenance, and installation support.
• Promote positive customer relations.
• Administer service programs to correct service issues.
• Identify and recommend product improvements.
• Prepare and maintain daily logs and records.

Skills

Customer service experience

Troubleshooting skills

Excellent verbal communication

Computer literacy

Job description

HME is seeking a Technical Support Representative for a 100% remote, temporary position. This role involves answering calls from customers and installers, providing troubleshooting and maintenance support, and promoting positive customer relations.

The ideal candidate will have prior customer service experience, excellent communication skills, and flexibility with shifts. Pay ranges from $19.00 to $21.00 per hour, depending on experience.