Remote Technical Support Specialist I

HME; Tallahassee (FL); Remote; USD 26,174 - 28,929; Full time

Benefits offered by this job

Tuition reimbursement

3 weeks paid vacation

Medical, vision, and dental coverage

Pet insurance

Life insurance

401K contributions

Job summary

HME is looking for a Technical Support Representative for a fully remote role on their call center team. You will provide customer support through phone, chat, and email, ensuring a positive experience for customers.

The role requires a minimum of 1 year in customer service, with strong troubleshooting skills being essential. A flexible schedule is necessary as shifts will vary based on business needs. HME offers a competitive pay rate between $19.00 and $21.00 per hour.

Qualifications

• Minimum 1 year customer service experience, preferably in technical support.
• Strong troubleshooting and problem-solving abilities.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Provide inbound technical support via phone, chat, or email.
• Promote and maintain positive customer relations.
• Dispatch installers for onsite service when needed.

Skills

Customer service experience

Troubleshooting skills

Multitasking

Professional customer service approach

Job description

HME is looking for a Technical Support Representative for a fully remote role on their call center team. You will provide customer support through phone, chat, and email, ensuring a positive experience for customers.

The role requires a minimum of 1 year in customer service, with strong troubleshooting skills being essential. A flexible schedule is necessary as shifts will vary based on business needs. HME offers a competitive pay rate between $19.00 and $21.00 per hour.