Remote Technical Support Specialist I — 12-Week Temp

HM Electronics Inc; Carlsbad (CA); Remote; USD 26,174 - 28,929; Full time

Job summary

HM Electronics Inc is looking for a Technical Support Representative I for a 12-week temporary, fully remote position. You will provide customer support via phone, chat, and email, scheduled for a 40-hour work week. Candidates must reside in Arizona, Florida, Texas, Missouri, or California.

The role requires strong troubleshooting skills, a customer service approach, and the ability to work flexible hours including evenings and weekends. Pay range is $19.00 - $21.00/hr depending on experience.

Qualifications

• Minimum 1 year customer service experience; technical support or call center experience preferred.
• Strong troubleshooting and problem-solving skills.
• Ability to multitask across systems while assisting customers in real time.

Responsibilities

• Provide inbound technical support to customers via phone, chat, or email.
• Promote and maintain positive customer relations.
• Dispatch installers to perform onsite service to customers.

Skills

Troubleshooting skills

Customer service proficiency

Multitasking

Empathy

Tools

D365

AX

Job description

HM Electronics Inc is looking for a Technical Support Representative I for a 12-week temporary, fully remote position. You will provide customer support via phone, chat, and email, scheduled for a 40-hour work week. Candidates must reside in Arizona, Florida, Texas, Missouri, or California.

The role requires strong troubleshooting skills, a customer service approach, and the ability to work flexible hours including evenings and weekends. Pay range is $19.00 - $21.00/hr depending on experience.