Remote Technical Support Specialist

Teleperformance USA; Wyoming; Remote; USD 35,000 - 55,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. You will resolve technical questions related to high-speed internet services and devices, deliver first-call resolution where possible, and maintain accurate tickets.

Join a diverse team and contribute to a culture that values service excellence and career growth.

Qualifications

• Must be 18 years of age or older.
• HS Diploma or equivalent is required.
• Comfort with desktop computer systems and software.
• Proven verbal and written communication skills.
• Familiarity with PCs, operating systems, software, and terminology.
• Demonstrated problem solving abilities.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Provide frontline, first level technical support for consumers.
• Support client-specific high speed internet services delivering a great customer experience.
• Resolve technical problems in a fast paced, customer-facing environment.
• Troubleshoot issues with client service and device-specific problems including connectivity.
• Assist with client-specific troubleshooting and resolution techniques as needed.
• Deliver in-scope support for internet service and connectivity across OS, PC, and browser configurations.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call when possible.
• Open and manage trouble tickets for user issues, data networks, OS issues.
• Maintain a patient, courteous, and friendly attitude with customers.
• Uphold a positive, proactive approach and adhere to TP policies.
• Address problems in a timely manner and complete assignments within stated timeframes.
• Adhere to all work schedules and shifts as directed.

Skills

Oral and written communication

Problem solving

Multitasking

Independent work

Desktop computer proficiency

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. You will resolve technical questions related to high-speed internet services and devices, deliver first-call resolution where possible, and maintain accurate tickets.

Join a diverse team and contribute to a culture that values service excellence and career growth.