Remote Technical Support Specialist

TP Canada; United States; Remote; USD 17,000 - 21,000; Full time

Benefits offered by this job

Paid training

Career path

Continuous learning

Competitive salary

Positive environment

Job summary

Teleperformance is seeking talented customer service specialists for a remote, work-from-home role serving clients across Canada. You will handle first-line support, provide personalized solutions, and coordinate with cross-functional teams to meet customer needs.

The position requires strong English and French communication skills, 18+ years old, and reliable home internet. Competitive hourly pay and paid training are offered, with opportunities for growth within a global leader in customer

Qualifications

• Minimum 6 months of experience in customer facing environments.
• High school diploma minimum; technology-related degree/cert is a plus.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Must be at least 18 years old.
• Excellent English and French communication skills.
• Typing 30 wpm and able to pass language/grammar screening.

Responsibilities

• Provide first level customer service and technical solutions for client products.
• Build and maintain positive customer relations with personalized solutions.
• Coordinate with various company functions to ensure requests are handled appropriately.
• Schedule service calls and follow up with customers.
• Troubleshoot and resolve technical issues using diagnostics tools.

Job description

Teleperformance is seeking talented customer service specialists for a remote, work-from-home role serving clients across Canada. You will handle first-line support, provide personalized solutions, and coordinate with cross-functional teams to meet customer needs.

The position requires strong English and French communication skills, 18+ years old, and reliable home internet. Competitive hourly pay and paid training are offered, with opportunities for growth within a global leader in customer