Remote Customer Support Specialist

Teleperformance USA; Wisconsin; Remote; USD 21,000 - 26,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professionalism. You will use web-based tools to resolve issues and ensure a positive customer experience in a fast-paced environment.

This role requires at least 6 months of customer service experience, a high school diploma, strong typing (25 wpm), and comfort with Windows systems. A fully remote setup in participating states is supported.

Qualifications

• High School Diploma or equivalent.
• 6 months of customer service experience or more.
• Must be 18 years or older; typing speed of at least 25 words per minute.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Active listening

Communication

Typing 25 wpm

Windows basics

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professionalism. You will use web-based tools to resolve issues and ensure a positive customer experience in a fast-paced environment.

This role requires at least 6 months of customer service experience, a high school diploma, strong typing (25 wpm), and comfort with Windows systems. A fully remote setup in participating states is supported.