Remote Customer Support Specialist

Teleperformance USA; Vermont; Remote; USD 32,000 - 42,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist to act as the main point of contact for clients. You will manage inbound and outbound communications, resolve inquiries, and uphold a high standard of service in a fast-paced environment.

The role emphasizes reliability with a focus on customer experience, teamwork, and adherence to established procedures. Remote-friendly, with standard office support resources and benefits.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Active listening

Customer service

Communication

Organization

Emotional intelligence

Open-mindedness

Critical thinking

Solution-oriented

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows

Job description

Teleperformance USA is seeking a Customer Support Specialist to act as the main point of contact for clients. You will manage inbound and outbound communications, resolve inquiries, and uphold a high standard of service in a fast-paced environment.

The role emphasizes reliability with a focus on customer experience, teamwork, and adherence to established procedures. Remote-friendly, with standard office support resources and benefits.