Remote Customer Service & Sales Specialist

Teleperformance; United States; Remote; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision)

Paid Time Off

Employee wellness programs

Job summary

Teleperformance is seeking a Customer Service & Sales Representative to field customer inquiries and provide solutions. This role involves connecting with customers via various platforms to address questions and resolve issues, requiring strong communication and problem-solving skills.

Ideal candidates should have a high school diploma, at least 6 months of customer service experience, and the ability to work in a home environment with specified internet requirements. Join us in making a positive impact on customer experiences.

Qualifications

• Must be 18 years of age or older.
• Minimum of 6 months of customer service experience.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.

Responsibilities

• Connect with customers via phone/email/chat/social media to resolve inquiries.
• Calmly resolve and de-escalate customer issues.
• Track call-related information for audits.
• Meet defined sales objectives.

Skills

Customer service experience

Effective communication

Problem-solving skills

Collaboration

Emotional intelligence

Education

High School Diploma or equivalent

College degree (preferred)

Job description

Teleperformance is seeking a Customer Service & Sales Representative to field customer inquiries and provide solutions. This role involves connecting with customers via various platforms to address questions and resolve issues, requiring strong communication and problem-solving skills.

Ideal candidates should have a high school diploma, at least 6 months of customer service experience, and the ability to work in a home environment with specified internet requirements. Join us in making a positive impact on customer experiences.