Remote Technical Support Specialist

Teleperformance USA; Rock Hill (SC); Remote; USD 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) plan

Life insurance

Pet insurance

Zusammenfassung

Teleperformance USA in Rock Hill, SC is seeking a Technology Technical Support Specialist to be the primary contact for our clients, handling inbound and outbound inquiries and delivering a seamless customer experience in a high-velocity environment.

You will provide front line technical assistance for consumers, troubleshoot internet services and devices, and open trouble tickets while maintaining a courteous, patient demeanor and high standards of service.

Qualifikationen

• Over 18 years of age.
• Comfort with desktop computer system.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.

Aufgaben

• Provide front line, first level, technical assistance for consumers
• Supporting Client specific high speed internet services delivering an exceptional customer experience
• Resolve technical problems, within a fast paced, customer facing environment
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration
• Demonstrate advanced product knowledge and he ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and adhere to all TP policies.

Kenntnisse

Communication skills

Problem solving

Independence

Multitasking

Ausbildung

HS Diploma or equivalent

Jobbeschreibung

Teleperformance USA in Rock Hill, SC is seeking a Technology Technical Support Specialist to be the primary contact for our clients, handling inbound and outbound inquiries and delivering a seamless customer experience in a high-velocity environment.

You will provide front line technical assistance for consumers, troubleshoot internet services and devices, and open trouble tickets while maintaining a courteous, patient demeanor and high standards of service.