Remote Technical Support Specialist

Teleperformance USA; Durham (NC); Remote; USD 25,000 - 36,000; Full time

Job summary

Teleperformance USA is a global provider of digital business services seeking a Technology Technical Support Specialist to be the primary contact for clients, resolving inquiries with professional excellence in a fast-paced environment. The role requires strong communication, problem-solving, and decorating skills to deliver a seamless customer experience while supporting high speed internet services.

Teleperformance USA offers comprehensive benefits and a culture that values inclusion and

Qualifications

• Proven oral and written communication skills.
• Familiar with PCs, operating systems, software, and terminology.
• Demonstrated problem solving skills.
• Ability to work independently and multi-task.

Responsibilities

• Provide front line, first level technical assistance for consumers.
• Supporting Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems, within a fast paced, customer facing environment.
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and adhere to all TP policies.

Skills

Communication

Problem solving

Multi-tasking

Independent worker

Desktop computer literacy

Education

HS Diploma or equivalent

Job description

Teleperformance USA is a global provider of digital business services seeking a Technology Technical Support Specialist to be the primary contact for clients, resolving inquiries with professional excellence in a fast-paced environment. The role requires strong communication, problem-solving, and decorating skills to deliver a seamless customer experience while supporting high speed internet services.

Teleperformance USA offers comprehensive benefits and a culture that values inclusion and