Remote Technical Support Specialist

Teleperformance USA; New Mexico; Remote; USD 25,000 - 39,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, resolving inquiries with professional excellence in a fast-paced environment. You will handle inbound/outbound communications and use web-based tools to provide timely technical assistance and ensure a positive customer experience.

The role emphasizes front-line support for internet services, strong problem solving, and adherence to TP policies.

Qualifications

• Must be 18 years or older.
• HS Diploma or equivalent.
• Comfort with desktop computer systems.
• Proven oral and written communication skills.
• Familiar with PCs, operating systems, software, and computer terminology.
• Demonstrated problem solving skills.
• Ability to work independently and multi-task.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Supporting Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems, within a fast paced, customer facing environment.
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and adhere to all TP policies.

Skills

Age 18+

HS Diploma

Desktop familiarity

Oral & written comms

PC/OS knowledge

Problem solving

Independent & multi-task

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, resolving inquiries with professional excellence in a fast-paced environment. You will handle inbound/outbound communications and use web-based tools to provide timely technical assistance and ensure a positive customer experience.

The role emphasizes front-line support for internet services, strong problem solving, and adherence to TP policies.