Remote Technical Support Specialist

Teleperformance USA; Delaware; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Vision and dental coverage

Employee discounts

Job summary

Teleperformance USA is hiring a Technology Technical Support Specialist to serve as a primary contact for clients, resolving inquiries and ensuring a seamless customer experience. You will handle inbound and outbound communications with professional excellence using web-based tools in a fast-paced environment.

The role emphasizes high-speed internet support, troubleshooting, and delivering first-call resolutions while upholding TP policies and maintaining a positive, courteous attitude.

Qualifications

• Experience in frontline customer support and service delivery.
• Excellent communication and problem-solving abilities.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Provide front line, first-level technical assistance for consumers
• Support client-specific high-speed internet services delivering an exceptional customer experience
• Resolve technical problems in a fast-paced, customer-facing environment
• Troubleshoot issues including internet connectivity and performance
• Assist customers with troubleshooting, triage, and resolution techniques
• Deliver in-scope support for OS, PC, and browser configurations
• Demonstrate product knowledge and ability to solve customer issues
• Resolve customer issues on the first call when possible
• Open and manage trouble tickets for user issues, data networks, OS
• Maintain patient, courteous, and positive attitude
• Adhere to schedules and TP policies

Skills

Customer service

Communication skills

Problem solving

Independent work

Multitasking

Education

HS Diploma or equivalent

Job description

Teleperformance USA is hiring a Technology Technical Support Specialist to serve as a primary contact for clients, resolving inquiries and ensuring a seamless customer experience. You will handle inbound and outbound communications with professional excellence using web-based tools in a fast-paced environment.

The role emphasizes high-speed internet support, troubleshooting, and delivering first-call resolutions while upholding TP policies and maintaining a positive, courteous attitude.