Remote Technical Support Specialist

Teleperformance USA; Mesa (AZ); Remote; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Life insurance

Employee discounts

Job summary

Teleperformance USA seeks a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with a focus on exceptional service. The role uses web-based tools to resolve issues and ensure a positive customer experience in a fast-paced environment.

Qualified candidates will have HS diploma, strong communication skills, and comfort with PCs. The position offers benefits and potential shifts in a remote-capable setup and is restricted to

Qualifications

• Hs diploma or equivalent required.
• Over 18 years of age.
• Comfort with desktop computer systems.
• Proven oral and written communication skills.

Responsibilities

• Provide first-line technical assistance for consumers.
• Support client-specific high-speed internet services and devices.
• Troubleshoot internet connectivity and performance issues.
• Open and manage trouble tickets for user issues and OS problems.
• Communicate with customers in a patient, courteous manner.
• Adhere to TP policies and schedule assignments.

Skills

Oral & written communication

Problem solving

Independent & multi-tasking

Customer service focus

Flexibility with shifts

Education

HS Diploma or equivalent

Tools

Personal computers

Operating systems

Job description

Teleperformance USA seeks a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with a focus on exceptional service. The role uses web-based tools to resolve issues and ensure a positive customer experience in a fast-paced environment.

Qualified candidates will have HS diploma, strong communication skills, and comfort with PCs. The position offers benefits and potential shifts in a remote-capable setup and is restricted to