Remote Tech Support Specialist

Teleperformance USA; Chicago (IL); Remote; USD 42,000 - 60,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist in a remote role for the United States. You will be the primary contact for clients, handling inbound and outbound inquiries, troubleshooting internet service and device issues, and delivering a high-quality customer experience in a fast-paced environment.

The role requires 18+ and a HS Diploma or equivalent, with strong communication and problem-solving skills.

Qualifications

• Over 18 years of age.
• HS Diploma or equivalent required.
• Comfort with desktop computer systems and basic software.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Support client-specific high-speed internet services and devices.
• Troubleshoot and resolve technical problems in a fast-paced, customer-facing environment.
• Open and manage trouble tickets for user issues, data network, OS issues.
• Maintain patience, courtesy, and a positive attitude with customers.
• Adhere to work schedules and TP policies.

Skills

Communication

Problem solving

Multitasking

PC literacy

OS knowledge

Independent work

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist in a remote role for the United States. You will be the primary contact for clients, handling inbound and outbound inquiries, troubleshooting internet service and device issues, and delivering a high-quality customer experience in a fast-paced environment.

The role requires 18+ and a HS Diploma or equivalent, with strong communication and problem-solving skills.