Remote Tech Support Specialist

Teleperformance USA; Dickinson (ND); Remote; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Career growth & culture

Work-from-home environment

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound/outbound communications with professionalism. You will resolve inquiries via web-based tools, ensuring a seamless customer experience in a fast-paced environment.

The role requires at least 18 years of age, a HS diploma or equivalent, and strong communication skills. A work-from-home setup is supported, with comprehensive health benefits and a culture of

Qualifications

• Minimum 18 years of age.
• HS Diploma or equivalent required.
• Comfort with desktop computer systems.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills; ability to work independently and multi-task.

Responsibilities

• Provide front line, first level technical assistance for consumers.
• Support client-specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and resolve issues including internet connectivity and performance troubleshooting.
• Open and manage trouble tickets for user issues, data networks, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Adhere to TP policies and work schedules.

Skills

Oral & written communication

Problem solving

Multi-tasking

Customer service

Attention to detail

Education

HS Diploma or equivalent

Tools

Desktop PC

Windows OS

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound/outbound communications with professionalism. You will resolve inquiries via web-based tools, ensuring a seamless customer experience in a fast-paced environment.

The role requires at least 18 years of age, a HS diploma or equivalent, and strong communication skills. A work-from-home setup is supported, with comprehensive health benefits and a culture of