Remote Technical Support Specialist

Teleperformance USA; Lake Charles (LA); Remote; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(K) plans

Life insurance

Job summary

Teleperformance USA in the United States (LA) is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications and delivering first-level technical assistance for high-speed internet services and related devices. This role supports a fast-paced, customer-facing environment and emphasizes service excellence.

Ideal candidates are 18+, possess a HS diploma or equivalent, and demonstrate strong spoken and written

Qualifications

• HS Diploma or equivalent required.
• Comfort with desktop computer system.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills.
• Ability to work independently and multi-task.

Responsibilities

• Provide front line, first level technical assistance for consumers.
• Support client-specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshooting and issue resolution assistance with client service and/or device-specific issues including internet connectivity and performance troubleshooting.
• Deliver in-scope support for internet service and connectivity issues pertaining to OS, PC, and browser configuration.
• Demonstrate advanced product knowledge to solve customer issues.
• Resolve customer issues on the first call when possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Adhere to work schedules and TP policies.

Skills

Strong communication

Problem solving

Independent work

Multitasking

Customer service

Education

HS Diploma or equivalent

Job description

Teleperformance USA in the United States (LA) is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications and delivering first-level technical assistance for high-speed internet services and related devices. This role supports a fast-paced, customer-facing environment and emphasizes service excellence.

Ideal candidates are 18+, possess a HS diploma or equivalent, and demonstrate strong spoken and written