Remote Technical Support Specialist

Teleperformance USA; Yankton (SD); Remote; USD 36,000 - 60,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, delivering first-line technical assistance for internet services and devices in a fast-paced, customer-focused environment from a home office. Ideal candidates are 18+ with strong communication skills and comfort with desktop systems.

The role emphasizes solving problems on first contact, creating and managing trouble tickets, and providing courteous, patient service.

Qualifications

• HS Diploma or equivalent is preferred.
• Comfort with desktop computer systems.
• Proven oral and written communication skills.
• Familiarity with personal computers, operating systems, software and computer terminology.
• Demonstrated problem-solving skills; ability to work independently and multi-task.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Support Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems, within a fast paced, customer facing environment.
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Support customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and adhere to all TP policies.

Skills

Oral & written communication

Problem solving

Independent work

Multitasking

Desktop computer proficiency

OS familiarity

PC software terminology

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, delivering first-line technical assistance for internet services and devices in a fast-paced, customer-focused environment from a home office. Ideal candidates are 18+ with strong communication skills and comfort with desktop systems.

The role emphasizes solving problems on first contact, creating and managing trouble tickets, and providing courteous, patient service.