Remote Technical Support Specialist

Teleperformance USA; Lafayette (LA); À distance; USD 21 000 - 30 000; Plein temps

Résumé du poste

Teleperformance USA in the United States (Louisiana – Lafayette area) is seeking a Technology Technical Support Specialist to serve as a primary contact, resolving inquiries and delivering a high-velocity customer experience. You will assist with internet services, devices, and OS issues, providing first-line technical support.

You’ll work in a fast-paced environment with a strong emphasis on solutions, quality service, and adherence to TP policies.

Qualifications

• Over 18 years of age.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Comfort with desktop computer system.
• Demonstrated problem solving skills; ability to work independently and multi-task.

Responsabilités

• Provide front line, first level, technical assistance for consumers.
• Support client-specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshooting and issue resolution assistance with client service and/or devices-specific issues including internet connectivity and performance troubleshooting.
• Support customer needs related to client-specific high speed internet services and/or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in-scope support for internet service and connectivity issues pertaining to OS, PC, and browser configuration.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and adhere to TP policies.

Connaissances

Communication skills

Problem solving

Multi-tasking

Independent work

Formation

HS Diploma or equivalent

Description du poste

Teleperformance USA in the United States (Louisiana – Lafayette area) is seeking a Technology Technical Support Specialist to serve as a primary contact, resolving inquiries and delivering a high-velocity customer experience. You will assist with internet services, devices, and OS issues, providing first-line technical support.

You’ll work in a fast-paced environment with a strong emphasis on solutions, quality service, and adherence to TP policies.