Remote IT Technician: Secure, High-Impact Tech Support

Heritage civil Works; Los Angeles (CA); Remote; Full time

Benefits offered by this job

Professional development support

Paid Time Off

401(k) Retirement Plan

Wellness Programs

Home Office Stipend

Performance Bonuses

Opportunities for Career Advancement

Job summary

A pioneering engineering firm is seeking a Remote IT Technician to provide top-tier technical support for a global team. The role requires experience in IT support roles and expertise in Windows and MacOS systems. Candidates should have strong communication skills and a self-motivated mindset. This position offers professional development support, PTO, and opportunities for career advancement into systems engineering or cybersecurity roles.

Qualifications

• 2+ years experience in IT Support, Helpdesk, or Systems Administration roles, preferably in remote environments.
• Expertise with Windows, MacOS, mobile platforms, and common business cloud applications.
• Strong communication skills to translate technical concepts into clear language.

Responsibilities

• Provide top‑tier technical support for our global team remotely.
• Configure, deploy, and maintain devices and tools for the team.
• Support onboarding and offboarding processes for team members.

Skills

IT Support

Helpdesk

Systems Administration

Windows

MacOS

VPNs

Communication Skills

Job description

A pioneering engineering firm is seeking a Remote IT Technician to provide top-tier technical support for a global team. The role requires experience in IT support roles and expertise in Windows and MacOS systems. Candidates should have strong communication skills and a self-motivated mindset. This position offers professional development support, PTO, and opportunities for career advancement into systems engineering or cybersecurity roles.