Remote Technical Support Analyst – Windows & Onboarding

Comagine Health; Portland (OR); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Work-from-home

Medical Insurance

401(k) Plan

Paid Time Off

Remote stipend

Professional development

Collaborative environment

Job summary

Comagine Health seeks a Technical Support Analyst to provide frontline IT support in a Windows environment. You will troubleshoot hardware, software, and access issues, manage help desk tickets, and assist with onboarding and offboarding.

This role emphasizes customer-focused, timely technical support. The position offers work-from-home flexibility and a collaborative, mission-driven IT team, supporting employees across a distributed workload in Seattle, WA.

Qualifications

• High school diploma or GED.
• Minimum of 3 years of related experience providing technical support or troubleshooting Microsoft Windows-based systems.
• Experience diagnosing and resolving common hardware, software, and end-user technology issues.
• Strong technical troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills with the ability to explain technical concepts to nontechnical users.
• Strong customer service skills and the ability to build positive working relationships.
• Ability to independently manage multiple support requests, prioritize tasks, and meet established service expectations.
• Demonstrated professionalism, reliability, attention to detail, and commitment to maintaining confidential information.

Responsibilities

• Serve as the first point of contact for internal technology support requests.
• Diagnose and resolve hardware, software, connectivity, and user access issues.
• Provide remote technical assistance for Windows-based computers, peripherals, and end-user technology.
• Document, prioritize, track, and resolve technical support requests using the help desk system.

Skills

Windows troubleshooting

Customer service

Remote support

Help desk

Education

High school diploma or GED

Technical IT degree (preferred)

Job description

Comagine Health seeks a Technical Support Analyst to provide frontline IT support in a Windows environment. You will troubleshoot hardware, software, and access issues, manage help desk tickets, and assist with onboarding and offboarding.

This role emphasizes customer-focused, timely technical support. The position offers work-from-home flexibility and a collaborative, mission-driven IT team, supporting employees across a distributed workload in Seattle, WA.