Remote IT Support Specialist

Comagine Health; Seattle (WA); Remote; USD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Work-from-home flexibility

Medical, dental, and vision insurance

401(k) with company match

Generous paid time off and holidays

Remote work stipend

Professional development opportunities

Collaborative, mission-driven culture

Zusammenfassung

Comagine Health, based in Seattle, WA, seeks a Technical Support Analyst to deliver frontline IT assistance for hardware, software, and access in a primarily Windows environment. You will manage help desk tickets, support onboarding/offboarding, and collaborate with IT teams to keep users productive.

This role emphasizes customer-focused, timely, and professional support, with work-from-home flexibility and opportunities to learn new technologies.

Qualifikationen

• High school diploma or GED.
• Minimum of 3 years of related experience providing technical support for Windows-based systems.
• Experience diagnosing and resolving hardware, software, and end-user issues.
• Strong troubleshooting, communication, and customer service skills.
• Ability to manage multiple support requests and maintain confidentiality.

Aufgaben

• Serve as the first point of contact for internal technology support requests.
• Diagnose and resolve hardware, software, connectivity, and user access issues.
• Provide remote technical assistance for Windows-based computers and peripherals.
• Document, prioritize, track, and resolve technical support requests using the help desk system.

Kenntnisse

Windows troubleshooting

Customer service

Problem-solving

Technical communication

Remote support

Ausbildung

High school diploma or GED

Jobbeschreibung

Comagine Health, based in Seattle, WA, seeks a Technical Support Analyst to deliver frontline IT assistance for hardware, software, and access in a primarily Windows environment. You will manage help desk tickets, support onboarding/offboarding, and collaborate with IT teams to keep users productive.

This role emphasizes customer-focused, timely, and professional support, with work-from-home flexibility and opportunities to learn new technologies.