Remote Technical Support Analyst - Windows & Onboarding

Comagine Health; Sacramento (CA); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Work-from-home flexibility

Medical, dental, and vision insurance

401(k) retirement plan with company 3%

Generous paid time off and holidays

Remote work stipend

Professional development and learning

Collaborative, mission-driven work

Job summary

Comagine Health in Seattle, WA is seeking a Technical Support Analyst who will serve as the primary point of contact for employees needing hardware, software, and connectivity help. You will troubleshoot issues in a Windows environment, manage help desk tickets, and assist with onboarding and offboarding to ensure secure access and smooth transitions.

You will work with IT colleagues and vendors to resolve problems, deliver responsive, professional support, and contribute to continuous

Qualifications

• High school diploma or GED.
• Minimum of 3 years of related experience providing technical support or troubleshooting Microsoft Windows-based systems.
• Experience diagnosing and resolving common hardware, software, and end-user technology issues.
• Strong technical troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills with the ability to explain technical concepts to nontechnical users.
• Strong customer service skills and the ability to build positive working relationships.
• Ability to independently manage multiple support requests, prioritize tasks, and meet established service expectations.
• Demonstrated professionalism, reliability, attention to detail, and commitment to maintaining confidential information.

Responsibilities

• Serve as the first point of contact for internal technology support requests.
• Diagnose and resolve hardware, software, connectivity, and user access issues.
• Provide remote technical assistance for Windows-based computers, peripherals, and end-user technology.
• Deliver timely, professional, and customer-focused technical support.

Skills

Technical troubleshooting

Communication

Customer service

Multitasking

Professionalism

Attention to detail

Education

Vocational or technical degree in IT

CompTIA ITF+ certification

CompTIA A+ certification

Google IT Support Professional Certificate

Tools

Ticketing systems

Job description

Comagine Health in Seattle, WA is seeking a Technical Support Analyst who will serve as the primary point of contact for employees needing hardware, software, and connectivity help. You will troubleshoot issues in a Windows environment, manage help desk tickets, and assist with onboarding and offboarding to ensure secure access and smooth transitions.

You will work with IT colleagues and vendors to resolve problems, deliver responsive, professional support, and contribute to continuous