Technical Support Analyst

Comagine Health; Anchorage (AK); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Work-from-home

Medical/Dental/Vision insurance

401(k) with company match

Paid time off & holidays

Remote work stipend

Professional development

Collaborative environment

Job summary

Comagine Health in Seattle, WA seeks a friendly Technical Support Analyst to serve as the frontline for hardware, software, and access issues in a Microsoft Windows environment. You will manage help-desk tickets, assist with onboarding, and collaborate with IT staff and vendors to keep employees productive.

This role emphasizes customer service, clear communication, and process improvement, with work-from-home flexibility and a Seattle base.

Qualifications

• Minimum 3 years of related experience providing technical support or troubleshooting Windows-based systems.
• Strong diagnostic and problem-solving abilities for common hardware, software, and end-user issues.
• Excellent verbal and written communication with nontechnical users.
• Strong customer service skills and ability to build positive relationships.
• Ability to manage multiple requests, prioritize, and meet service expectations.

Responsibilities

• Serve as the first point of contact for internal technology support requests.
• Diagnose and resolve hardware, software, connectivity, and user access issues.
• Provide remote technical assistance for Windows-based computers and peripherals.
• Document, prioritize, and resolve requests using the help desk system and escalate when needed.

Skills

Windows support

Troubleshooting

Customer service

Communication

Task prioritization

Education

High school diploma or GED

IT-related degree (preferred)

Tools

CompTIA IT Fundamentals (ITF+)

CompTIA A+

Google IT Support Professional Certificate

Help desk ticketing systems

Job description

Technical Support Analyst

Comagine Health | Seattle, Washington |

Why Comagine Health?

At Comagine Health, we are dedicated to improving the quality, safety, and value of healthcare across the country. As a national nonprofit healthcare consulting organization, we partner with healthcare providers, communities, and government agencies to create meaningful improvements in healthcare delivery and outcomes.

Our success depends on the people behind our mission, including the technology professionals who keep our teams connected, productive, and supported.

We are seeking a Technical Support Analyst based in Seattle, Washington, who enjoys solving problems, helping others, and delivering exceptional customer service in a collaborative, mission-driven environment.

Benefits of Working at Comagine Health

• Work-from-home flexibility
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Generous paid time off and paid holidays
• Remote work stipend
• Professional development and learning opportunities
• Supportive, collaborative, and mission-driven work environment

About the Role

The Technical Support Analyst serves as a primary point of contact for employees seeking technical assistance with hardware, software, telecommunications, and technology access.

In this role, you will provide frontline technical support in a primarily Microsoft Windows environment, troubleshoot and resolve technology issues, manage help desk tickets, and assist with employee onboarding and offboarding.

You will work closely with experienced IT professionals, internal teams, and technology vendors to ensure employees have the tools and support they need to be successful.

This is an excellent opportunity for a customer-focused IT professional who enjoys troubleshooting, learning new technologies, and making a positive impact through responsive technical support.

What You'll Do

Technical Support & Troubleshooting

• Serve as the first point of contact for internal technology support requests.
• Diagnose and resolve hardware, software, connectivity, and user access issues.
• Provide remote technical assistance for Windows-based computers, peripherals, and end-user technology.
• Deliver timely, professional, and customer-focused technical support.

User Account & Equipment Management

• Administer user accounts, permissions, and access requests.
• Support employee onboarding and offboarding, including account setup, access changes, and equipment coordination.
• Assist with workstation configuration, deployment, and remote hardware support.
• Coordinate with approved technology vendors for equipment repair or replacement.
• Maintain accurate technology asset inventory and lifecycle records.

Help Desk & Ticket Management

• Document, prioritize, track, and resolve technical support requests using the help desk system.
• Provide timely updates to employees regarding issue resolution.
• Escalate complex technical issues to senior IT staff when appropriate.
• Follow established service standards and technical support procedures.

Documentation & Collaboration

• Create and maintain internal technical documentation and knowledge resources.
• Collaborate with IT team members and vendors to resolve technical issues.
• Participate in team meetings, technical training, and continuous improvement initiatives.
• Identify opportunities to improve technical support processes and the employee experience.

Required Qualifications

• High school diploma or GED.
• Minimum of 3 years of related experience providing technical support or troubleshooting Microsoft Windows-based systems.
• Experience diagnosing and resolving common hardware, software, and end-user technology issues.
• Strong technical troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills with the ability to explain technical concepts to nontechnical users.
• Strong customer service skills and the ability to build positive working relationships.
• Ability to independently manage multiple support requests, prioritize tasks, and meet established service expectations.
• Demonstrated professionalism, reliability, attention to detail, and commitment to maintaining confidential information.

Preferred Qualifications

• Vocational or technical degree in Information Technology, Computer Science, or a related field.
• CompTIA IT Fundamentals (ITF+) certification.
• CompTIA A+ certification (completed or in progress).
• Google IT Support Professional Certificate.
• Experience supporting employees in a remote or distributed work environment.
• Familiarity with help desk ticketing systems, user account administration, and IT asset management.

What Makes You Successful in This Role?

We're looking for someone who:

• Enjoys helping people and takes pride in delivering outstanding technical support.
• Approaches technical challenges with curiosity, patience, and a solutions-oriented mindset.
• Communicates clearly and professionally with employees at all levels.
• Demonstrates strong organizational skills and follows through on support requests.
• Works effectively both independently and as part of a collaborative IT team.
• Is eager to learn, adapt, and develop technical expertise.

Work Location

Seattle Washington - Work From Home

We have a corporate office located in Seattle, Washington so the ideal candidate will be based in this area. From time-to-time technical support may be needed in the office.

Candidates should have reliable internet access and a dedicated workspace suitable for providing remote technical support. The role requires regular use of computers, telecommunications equipment, and virtual collaboration tools.

Join Our Team!

At Comagine Health, your technical expertise will help support the people and systems that advance our mission of improving healthcare.

Equal Employment Opportunity

Comagine Health is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where individuals are respected, valued, and supported. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.