Remote IT Support Analyst - Windows Troubleshooting

Comagine Health; Jackson (MS); Remote; USD 65,000 - 80,000; Full time

Benefits offered by this job

Work-from-home flexibility

Medical, dental, vision insurance

401(k) with company match

Paid time off & holidays

Remote work stipend

Professional development opportunities

Supportive team environment

Job summary

Comagine Health is seeking a Technical Support Analyst based in Seattle, WA, who handles frontline IT issues in a mostly Windows environment. You will manage tickets, support onboarding/offboarding, and coordinate with vendors to keep employees productive.

The role emphasizes customer-focused support, strong communication, and collaboration with IT peers. Remote-friendly with occasional on-site needs in Seattle.

Qualifications

• Minimum 3 years of experience providing technical support for Windows-based systems.
• Strong troubleshooting and customer service focus.
• Ability to explain technical concepts to nontechnical users.
• Experience with help desk ticketing systems and IT assets.

Responsibilities

• Serve as the first point of contact for internal technology support requests.
• Diagnose and resolve hardware, software, connectivity, and user access issues.
• Provide remote technical assistance for Windows-based computers and peripherals.
• Administer user accounts, permissions, and access requests; support onboarding/offboarding.

Skills

Communication skills

Problem solving

Customer service

Multitasking

Technical explanations

Education

High school diploma or GED

Technical/IT degree (preferred)

Tools

CompTIA ITF+

CompTIA A+

Google IT Support Certificate

Job description

Comagine Health is seeking a Technical Support Analyst based in Seattle, WA, who handles frontline IT issues in a mostly Windows environment. You will manage tickets, support onboarding/offboarding, and coordinate with vendors to keep employees productive.

The role emphasizes customer-focused support, strong communication, and collaboration with IT peers. Remote-friendly with occasional on-site needs in Seattle.