Remote IT Support Analyst — Windows & Onboarding

Comagine Health

Washington (District of Columbia)

Remote

USD 55,000 - 75,000

Full time

4 days ago

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Benefits offered by this job

Work-from-home flexibility

Comprehensive medical, dental, and  ve

401(k) retirement plan with company  m

Job summary

Comagine Health, based in Seattle, WA, is seeking a Technical Support Analyst who thrives on solving problems and delivering exceptional customer service in a primarily Windows-based environment. You will be the first point of contact for internal staff, troubleshoot hardware/software issues, and manage help desk tickets.

You will also support onboarding/offboarding, asset management, and coordination with vendors to keep employees productive and supported.

Qualifications

High school diploma or GED.
Minimum of 3 years of related experience providing technical support or troubleshooting Microsoft Windows-based systems.
Experience diagnosing and resolving common hardware, software, and end-user technology issues.
Strong technical troubleshooting and problem-solving abilities.
Excellent verbal and written communication skills with the ability to explain technical concepts to nontechnical users.
Strong customer service skills and the ability to build positive working relationships.
Ability to independently manage multiple support requests, prioritize tasks, and meet established service expectations.
Demonstrated professionalism, reliability, attention to detail, and commitment to maintaining confidential information.

Responsibilities

Serve as the first point of contact for internal technology support requests.
Diagnose and resolve hardware, software, connectivity, and user access issues.
Provide remote technical assistance for Windows-based computers, peripherals, and end-user technology.
Deliver timely, professional, and customer-focused technical support.
Administer user accounts, permissions, and access requests.
Support employee onboarding and offboarding, including account setup, access changes, and equipment coordination.
Assist with workstation configuration, deployment, and remote hardware support.
Coordinate with approved technology vendors for equipment repair or replacement.
Maintain accurate technology asset inventory and lifecycle records.
Document, prioritize, track, and resolve technical support requests using the help desk system.
Provide timely updates to employees regarding issue resolution.
Escalate complex technical issues to senior IT staff when appropriate.
Follow established service standards and technical support procedures.
Create and maintain internal technical documentation and knowledge resources.
Collaborate with IT team members and vendors to resolve technical issues.
Participate in team meetings, technical training, and continuous improvement initiatives.
Identify opportunities to improve technical support processes and the employee experience.