Remote IT Support Analyst - Windows & Onboarding

Comagine Health; Las Vegas (NV); Remote; USD 60,000 - 82,000; Full time

Benefits offered by this job

Work-from-home flexibility

Medical, dental, and vision insurance

401(k) with company match

Generous paid time off and holidays

Remote work stipend

Professional development opportunities

Supportive, collaborative environment

Job summary

Comagine Health, based in Seattle, WA, is seeking a Technical Support Analyst to deliver frontline IT support for hardware, software, and access in a primarily Windows environment. This role emphasizes customer-focused troubleshooting and collaboration with IT and vendors to ensure employees have the tools they need.

The candidate will manage help desk tickets, assist with onboarding/offboarding, and maintain asset records while contributing to process improvements in a remote-friendly setting.

Qualifications

• Minimum of 3 years of related experience providing technical support or troubleshooting Microsoft Windows-based systems.
• Experience diagnosing and resolving common hardware, software, and end-user technology issues.
• Excellent verbal and written communication skills with the ability to explain technical concepts to nontechnical users.

Responsibilities

• Serve as the first point of contact for internal technology support requests.
• Diagnose and resolve hardware, software, connectivity, and user access issues.
• Provide remote technical assistance for Windows-based computers, peripherals, and end-user technology.
• Document, prioritize, track, and resolve technical support requests using the help desk system.
• Assist with onboarding and offboarding, including account setup and equipment coordination.

Skills

Troubleshooting

Communication

Customer service

Multi-tasking

Problem solving

Education

High school diploma or GED

Technical degree (preferred)

Tools

Help desk software

Remote support tools

IT asset management systems

Job description

Comagine Health, based in Seattle, WA, is seeking a Technical Support Analyst to deliver frontline IT support for hardware, software, and access in a primarily Windows environment. This role emphasizes customer-focused troubleshooting and collaboration with IT and vendors to ensure employees have the tools they need.

The candidate will manage help desk tickets, assist with onboarding/offboarding, and maintain asset records while contributing to process improvements in a remote-friendly setting.