Remote Technical Support Analyst

Comagine Health; Albuquerque (NM); Teletrabalho; USD 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Work-from-home flexibility

Comprehensive medical, dental, and视ion

401(k) retirement plan with company 休

Generous paid time off and paid holida

Remote work stipend

Professional development and learning

Supportive, collaborative, and mission

Resumo da oferta

Comagine Health is seeking a Technical Support Analyst to provide frontline Windows-based technical support in a primarily remote environment. You will diagnose issues, manage help desk tickets, and assist with onboarding and offboarding while collaborating with IT staff and vendors.

The role emphasizes customer service, clear communication, and reliable problem solving in a Seattle-area context with work-from-home flexibility and occasional onsite support.

Qualificações

• High school diploma or GED required.
• Minimum 3 years of Windows-based troubleshooting experience.
• Strong verbal and written communication; customer-focused.
• Ability to manage multiple tickets and priorities.
• Professionalism and confidentiality in handling information.

Responsabilidades

• Serve as first point of contact for internal tech support.
• Diagnose and resolve hardware, software, and connectivity issues.
• Provide remote support for Windows devices and peripherals.
• Manage help desk tickets and communicate timely updates.
• Assist with onboarding/offboarding and asset tracking.

Conhecimentos

Tech troubleshooting

Customer service

Windows support

Remote support

Formação académica

High school diploma or GED

IT certification / technical degree

Ferramentas

Windows OS

Help desk software

Remote management tools

Account provisioning

Descrição da oferta de emprego

Comagine Health is seeking a Technical Support Analyst to provide frontline Windows-based technical support in a primarily remote environment. You will diagnose issues, manage help desk tickets, and assist with onboarding and offboarding while collaborating with IT staff and vendors.

The role emphasizes customer service, clear communication, and reliable problem solving in a Seattle-area context with work-from-home flexibility and occasional onsite support.