Remote Technical Success Manager for Enterprise Security

Ladders; United States; Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Remote work in Central Time zones

Integrity and governance standards

Cross-functional collaboration with AÉ

Job summary

Ladders is seeking a Technical Success Manager- Central to partner with customer security and IT stakeholders, translating complex environments into practical success plans that drive value and reduce risk.

You will collaborate with sales and Solutions Engineering to identify expansion opportunities and guide customers through blockers toward renewal readiness. This remote role supports US-based work from home.

Qualifications

• 3+ years in a technical, customer-facing role such as CSM or TAM.
• Understanding enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Ability to drive adoption, retention, and customer health improvements.
• Strong ability to translate complex technical concepts into guidance.
• Comfort engaging with technical leaders and executives.

Responsibilities

• Build trusted relationships with customer security and IT teams.
• Create technical success plans for platform adoption and risk reduction.
• Identify high-value use cases for everyday security operations.
• Spot adoption gaps and retention risks using health indicators.
• Guide customers from deployment to active use, accelerating Time-to-Value.
• Lead mitigation planning for technical blockers and operational gaps.
• Provide technical health insights for renewal readiness and account strategy.
• Surface technical opportunities for expansion and upsell activities.

Skills

Customer-facing roles

Technical communication

Stakeholder management

Executive engagement

Job description

Ladders is seeking a Technical Success Manager- Central to partner with customer security and IT stakeholders, translating complex environments into practical success plans that drive value and reduce risk.

You will collaborate with sales and Solutions Engineering to identify expansion opportunities and guide customers through blockers toward renewal readiness. This remote role supports US-based work from home.