Remote Enterprise Customer Success Manager

3E; Nevada; Remote; USD 78,000 - 84,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Life insurance & disability coverage

Employee assistance program

Hybrid option near 3E office

Job summary

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships. You will educate clients on Protect and Insight, guide them through product capabilities, and deliver proactive value through tailored success plans.

Work with two Account Managers to drive adoption, renewals, and expansion across Eastern and Central time zones. This fully remote role involves 10–20% travel and collaboration with Success, Onboarding, Support, and Product teams.

Qualifications

• 3+ years in Customer Success, Account Management, or similar roles in SaaS/tech.
• Experience teaching customers software and new features.
• Experience supporting renewals or expansions in recurring revenue models.
• Knowledge of CS metrics like NRR and product adoption.

Responsibilities

• Build trusted partnerships with customer stakeholders and align with business priorities.

Skills

Relationship-building

Customer education

Organizational skills

Microsoft 365

Renewals & retention

NRR & adoption metrics

CRM platforms (Salesforce)

AI-enabled tools

Tools

Salesforce

Gong

Microsoft 365

Job description

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships. You will educate clients on Protect and Insight, guide them through product capabilities, and deliver proactive value through tailored success plans.

Work with two Account Managers to drive adoption, renewals, and expansion across Eastern and Central time zones. This fully remote role involves 10–20% travel and collaboration with Success, Onboarding, Support, and Product teams.