Remote Technical Account Manager - Southeast Cloud & Security

Ladders; United States; Remote; USD 103,000 - 141,000; Full time

Benefits offered by this job

Equity participation

Comprehensive health benefits

Flexible work arrangements

Professional development opportunities

Collaborative and innovative work环境

Job summary

Ladders is seeking a Technical Account Manager, Southeast, to serve as a strategic technical partner for cloud and cloud-security customers. This remote role partners with internal teams to surface needs, improve processes, and drive expansion opportunities across a portfolio of up to 15 customers.

The TAM will blend technical troubleshooting with relationship leadership, delivering measurable success plans and value realization throughout the customer lifecycle.

Qualifications

• 5–8+ years in technical customer-facing roles, preferably in cloud or cloud-security.
• B.S. in Computer Science, Engineering, or equivalent experience.
• Strong understanding of cloud services (AWS, GCP, Azure, OCI).
• Familiarity with cloud-security best practices and threat models.
• Proven track record managing a book of business with 5–10+ customers.
• Excellent communication skills for engaging with stakeholders at all levels.
• Ability to troubleshoot complex technical issues effectively.

Responsibilities

• Serve as a trusted technical advisor throughout the customer journey.
• Drive customer adoption and satisfaction with measurable success plans.
• Monitor and report on customer progress and value realization.
• Capture and advocate for customer needs with internal teams.
• Manage a book of up to 15 customers, identifying expansion opportunities.
• Collaborate cross-functionally to improve processes and customer experience.
• Mentor associate TAMs and contribute to the development of the TAM organization.

Skills

Technical customer-facing experience

Cloud services knowledge

Communication skills

Troubleshooting complex issues

Education

B.S. in Computer Science/Engineering

Job description

Ladders is seeking a Technical Account Manager, Southeast, to serve as a strategic technical partner for cloud and cloud-security customers. This remote role partners with internal teams to surface needs, improve processes, and drive expansion opportunities across a portfolio of up to 15 customers.

The TAM will blend technical troubleshooting with relationship leadership, delivering measurable success plans and value realization throughout the customer lifecycle.