Remote Technical Account Leader – Cybersecurity Success

Deel; United States; Hybrid; USD 110,000 - 150,000; Full time

Job summary

OffSec is seeking a Technical Customer Success Manager to join our remote-first team. This hybrid role bridges Solutions Architecture and Customer Success Management for enterprise clients, guiding onboarding, designing tailored training programs, and driving adoption to ensure long-term value realization across cybersecurity initiatives.

You will coordinate cross-functional teams, manage program documentation, and act as a trusted technical advisor on product capabilities, security training

Qualifications

• 4+ years in a customer-facing technical role (e.g.,Technical Customer Success Manager, Solutions Architect, Technical Account Manager, or Security Consultant).
• Knowledge of cybersecurity principles/frameworks (NIST, ISO 27001, SOC 2) and enterprise security (cloud, IAM, network).
• Experience with cloud platforms and API integrations; strong project management skills.

Responsibilities

• Serve as primary technical contact for enterprise accounts throughout the lifecycle.
• Run onboarding workshops and tailor training programs; support REST API, SSO, and reporting integrations.
• Lead technical onboarding, system integrations, and architecture reviews with cross-functional teams.

Education

Bachelors degree in Computer Science, Cybersecurity, Information Technology, or a related field

Tools

AWS

Azure

GCP

APIs

Integration architectures

Job description

OffSec is seeking a Technical Customer Success Manager to join our remote-first team. This hybrid role bridges Solutions Architecture and Customer Success Management for enterprise clients, guiding onboarding, designing tailored training programs, and driving adoption to ensure long-term value realization across cybersecurity initiatives.

You will coordinate cross-functional teams, manage program documentation, and act as a trusted technical advisor on product capabilities, security training