Technical Success Manager- Central

Ladders; United States; Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Remote work in Central Time zones

Integrity and governance standards

Cross-functional collaboration with AÉ

Job summary

Ladders is seeking a Technical Success Manager- Central to partner with customer security and IT stakeholders, translating complex environments into practical success plans that drive value and reduce risk.

You will collaborate with sales and Solutions Engineering to identify expansion opportunities and guide customers through blockers toward renewal readiness. This remote role supports US-based work from home.

Qualifications

• 3+ years in a technical, customer-facing role such as CSM or TAM.
• Understanding enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Ability to drive adoption, retention, and customer health improvements.
• Strong ability to translate complex technical concepts into guidance.
• Comfort engaging with technical leaders and executives.

Responsibilities

• Build trusted relationships with customer security and IT teams.
• Create technical success plans for platform adoption and risk reduction.
• Identify high-value use cases for everyday security operations.
• Spot adoption gaps and retention risks using health indicators.
• Guide customers from deployment to active use, accelerating Time-to-Value.
• Lead mitigation planning for technical blockers and operational gaps.
• Provide technical health insights for renewal readiness and account strategy.
• Surface technical opportunities for expansion and upsell activities.

Skills

Customer-facing roles

Technical communication

Stakeholder management

Executive engagement

Job description

For our client, we are seeking a Technical Success Manager- Central to join the team of a leader in the Enterprise Technology space.

This role will partner closely with customer security and IT stakeholders to drive successful adoption of a technical platform and help customers realize value quickly.

You will focus on translating complex technical environments into practical success plans that reduce risk, improve retention, and support renewal readiness.

The position also plays an important cross-functional role with sales and solutions teams to identify expansion opportunities and guide customers through technical blockers.

Location: Remote

Compensation: $100,000 – $120,000 annually

Responsibilities

• Build trusted relationships with customer security and IT teams
• Create technical success plans for platform adoption and risk reduction
• Identify high-value use cases for everyday security operations
• Spot adoption gaps and retention risks using health indicators
• Guide customers from deployment to active use, accelerating Time-to-Value
• Lead mitigation planning for technical blockers and operational gaps
• Provide technical health insights for renewal readiness and account strategy
• Surface technical opportunities for expansion and upsell activities

Qualifications

• 3+ years in a technical, customer-facing role, such as Customer Success Manager or Technical Account Manager
• Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments
• Ability to drive adoption, retention, and customer health improvement
• Skill in translating complex technical concepts into practical guidance
• Confidence in engaging with technical leaders and executives
• Strong communication, presentation, and stakeholder management skills
• Experience with security operations or incident response is desirable
• Familiarity with customer success platforms and adoption analytics is advantageous

Benefits

• Remote work opportunity based in Central Time zones
• Support for high standards of integrity and accountability in governance
• Collaboration with cross-functional teams including Account Executives and Solutions Engineering

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.