Remote Technical Success Manager - Cybersecurity

Darktrace; Baton Rouge (LA); Remote; USD 100,000 - 120,000; Full time

Job summary

Darktrace is seeking a Technical Success Manager to combine technical depth with customer advocacy, helping clients derive lasting value from our cybersecurity platform. You will partner with security, IT, and technical stakeholders to embed the platform into daily operations, reduce risk, and achieve measurable outcomes.

The role collaborates with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals, providing a clear view of customer health and renewal

Qualifications

• 3+ years in a technical, customer-facing role.
• Understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Translate complex technical concepts into clear, practical guidance for customers and internal teams.
• Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
• Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable.
• Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous.

Responsibilities

• Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes.
• Create practical technical success plans that help customers adopt the platform, reduce risk, and realise measurable value.
• Identify high-value use cases that make the platform part of everyday security operations.
• Use product usage, engagement, and health indicators to spot adoption gaps, underutilisation, and retention risks early.
• Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction.
• Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
• Bring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy.
• Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive.
• Champion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally.

Skills

Customer-facing

Communication

Cross-functional collaboration

Presentation skills

Executive engagement

Security fundamentals

Tools

Customer success platforms

Health scoring

Renewal governance

Job description

Darktrace is seeking a Technical Success Manager to combine technical depth with customer advocacy, helping clients derive lasting value from our cybersecurity platform. You will partner with security, IT, and technical stakeholders to embed the platform into daily operations, reduce risk, and achieve measurable outcomes.

The role collaborates with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals, providing a clear view of customer health and renewal