Remote Technical Success Manager - Cybersecurity Adoption

Darktrace; Saint Paul (MN); Remote; USD 100,000 - 120,000; Full time

Job summary

Darktrace is seeking a Technical Success Manager (TSM) to blend technical depth, customer advocacy, and commercial awareness. You will partner with security, IT, and technical stakeholders to turn deployment into meaningful adoption and measurable outcomes, embedding the platform into daily security operations.

You will collaborate with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals to provide a clear technical health view, adoption progress, risks, and

Qualifications

• 3+ years in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, or Technical Account Manager.
• Enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Ability to drive adoption, retention, value realization, and customer health improvement.
• Translate complex technical concepts into clear, practical guidance for customers and internal teams.
• Confident engaging with security engineers, SOC analysts, system administrators, and executives.
• Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
• Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable.
• Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous.

Responsibilities

• Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes.
• Create practical technical success plans that help customers adopt the platform, reduce risk, and realise measurable value.
• Identify high-value use cases that make the platform part of everyday security operations.
• Use product usage, engagement, and health indicators to spot adoption gaps, underutilisation, and retention risks early.
• Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction.
• Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
• Bring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy.
• Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive.
• Champion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally.

Skills

Technical CS experience

Cybersecurity knowledge

Stakeholder management

Communication skills

Adoption & health metrics

Job description

Darktrace is seeking a Technical Success Manager (TSM) to blend technical depth, customer advocacy, and commercial awareness. You will partner with security, IT, and technical stakeholders to turn deployment into meaningful adoption and measurable outcomes, embedding the platform into daily security operations.

You will collaborate with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals to provide a clear technical health view, adoption progress, risks, and