Remote Technical Success Manager for Cybersecurity Adoption

Darktrace; Iowa City (IA); Teletrabalho; USD 100 000 - 120 000; Tempo integral

Resumo da oferta

Darktrace is seeking a Technical Success Manager to blend technical depth with customer advocacy and commercial awareness, helping customers derive lasting value from cybersecurity technology.

You will partner with security, IT, and stakeholders to embed the platform into daily security operations, drive adoption, and support renewal readiness, collaborating with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals.

Qualificações

• 3+ years' experience in a technical, customer-facing role.
• Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure.
• Ability to translate complex technical concepts into clear guidance for customers and internal teams.
• Confident engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.
• Strong communication, presentation, and cross-functional collaboration skills.
• Experience with security operations, SOC workflows, threat detection, or incident response is desirable.
• Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous.

Responsabilidades

• Build trusted relationships with customer security and IT teams and understand their priorities.
• Create technical success plans to help customers adopt the platform and realize value.
• Identify high-value use cases that integrate platform into daily security operations.
• Use health indicators to spot adoption gaps and renewal risks early.
• Guide customers from deployment to active use, increasing Time-to-Value.
• Lead mitigation planning for blockers, gaps, and health risks.
• Provide technical health insights for renewal readiness and account strategy.
• Surface opportunities for expansion in partnership with the Account Executive.
• Champion the voice of technical users and ensure feedback is visible internally.

Conhecimentos

Customer-facing

Cybersecurity basics

Networking

SaaS/Cloud

Stakeholder management

Descrição da oferta de emprego

Darktrace is seeking a Technical Success Manager to blend technical depth with customer advocacy and commercial awareness, helping customers derive lasting value from cybersecurity technology.

You will partner with security, IT, and stakeholders to embed the platform into daily security operations, drive adoption, and support renewal readiness, collaborating with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals.