Remote Technical Success Manager — Adoption & Growth

New Relic, Inc.; Oregon; Hybrid; USD 177,000 - 221,000; Full time

Job summary

New Relic, Inc. is seeking a field-based solutions consultant in Oregon to own customer adoption, onboarding, and ongoing success. You will document outcomes and collaborate with Sales to identify revenue opportunities through upsells and renewals.

You will demonstrate products, understand the customer’s technical environment, and travel as needed to engage with diverse audiences and drive platform adoption.

Qualifications

• 3+ years of pre or post sales experience within the software industry.
• 2+ years of demonstrated pre or post sales experience working with enterprise customers.
• Exposure to and/or interest in cloud technologies: Linux hosts, Kubernetes, containers, microservices, DevOps, CI/CD.
• Strong technical background and sales/customer orientation.
• A desire to learn new technologies.
• An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience).
• Ability to keep up to date project plans and documentation.
• Fluent in English.

Responsibilities

• Own customer adoption, onboarding, and continued success at your customer base.
• Document adoption and success.
• Lead all aspects of adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure.
• Be a joint partner with Sales to identify revenue opportunities through upsell of new services and contract renewals.
• Voice support for new product features and provide customer feedback to product management and engineering groups.
• Maintain a deep understanding of the customer’s business as well as their technical environment.
• Lead interactive product demonstrations for diverse audiences, showcasing key workflows and answering real‑time technical inquiries to drive platform adoption.
• Travel as needed for field activities.

Skills

Pre/post sales experience

Enterprise customers

Cloud technologies

Technical background

Sales orientation

English proficiency

Mobile platforms knowledge

Travel willingness

Education

Bachelor’s degree in Engineering/CS

Tools

Java

.NET

Ruby

C

Python

Node.js

Golang

Linux

Kubernetes

Job description

New Relic, Inc. is seeking a field-based solutions consultant in Oregon to own customer adoption, onboarding, and ongoing success. You will document outcomes and collaborate with Sales to identify revenue opportunities through upsells and renewals.

You will demonstrate products, understand the customer’s technical environment, and travel as needed to engage with diverse audiences and drive platform adoption.