Global Field Technical Success Manager

New Relic, Inc.; Atlanta (GA); Remote; USD 177,000 - 221,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Parental leave

401(k) plan

Flexible time off

Holidays

Volunteer time off

Job summary

New Relic is seeking a Technical Success Manager (TSM) to own technical success and post-sales relationships for strategic customers. You will nurture strategic direction, promote product initiatives, and partner with Sales to identify revenue opportunities.

You will manage adoption, onboarding, and ongoing customer success, documenting progress and leading product demonstrations. This field-based role requires travel and a passion for customer outcomes.

Qualifications

• 3+ years of pre or post sales experience within the software industry.
• 2+ years of demonstrated pre or post sales experience working with enterprise customers.
• Exposure to and/or interest in cloud technologies: Linux Hosts, Kubernetes, containers, microservices, DevOps, CI/CD.
• Strong technical background and sales/customer orientation.
• An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience).
• Ability to keep up to date project plans and documentation.

Responsibilities

• Own customer adoption, onboarding, and continued success at your customer base.
• Document adoption and success
• Lead all aspects of the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure
• Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
• Voice support for new product features & provide customer feedback to New Relic product management and engineering groups
• Maintain a deep understanding of the customer’s business as well as their technical environment
• Lead interactive product demonstrations for diverse audiences, showcasing key workflows and answering real-time technical inquiries to drive platform adoption.
• As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to the.

Skills

Technical sales

Cloud technologies

Kubernetes

DevOps/CI-CD

Customer relationship

Product demos

Education

Bachelor's degree in Engineering/Computer Science or equivalent

Job description

New Relic is seeking a Technical Success Manager (TSM) to own technical success and post-sales relationships for strategic customers. You will nurture strategic direction, promote product initiatives, and partner with Sales to identify revenue opportunities.

You will manage adoption, onboarding, and ongoing customer success, documenting progress and leading product demonstrations. This field-based role requires travel and a passion for customer outcomes.