Remote Customer Success Manager: Growth & ROI

Relativity; New Mexico; Hybrid; USD 67.000 - 101.000; Vollzeit

Zusammenfassung

Relativity is seeking a Customer Success Manager to own a portfolio of RelativityOne subscription accounts, driving adoption and value realization. This role focuses on sparking growth, guiding customers to renewal with documented ROI, and translating data signals into strategic action.

You will monitor adoption, design engagements with Sales, run discovery conversations, deliver onboarding, build ROI narratives, and manage health and risks. Remote/Hybrid work is supported.

Qualifikationen

• 2–4 years in Customer Success, Consulting, Account Management, or a scaled customer-facing role in SaaS/tech
• Fluency in interpreting adoption signals, utilization trends, and health scores into actions
• Strong written communication using AI-powered templates with audience adaptation

Aufgaben

• Monitor adoption continuously; translate signals into outreach and interventions
• Partner with Sales and Adoption Services to design adoption engagements
• Lead discovery conversations; connect customer needs to offerings and guide to value
• Deliver customized onboarding; tailor advanced sessions to customer needs
• Build ROI narratives; document Verified Outcomes
• Monitor health score and surface risks; respond within defined timelines
• Log Gainsight interventions and track adoption milestones
• Use AI tools to draft communications and build templates
• Document learnings; contribute playbook inputs to the segment manager

Kenntnisse

Account Management

Active Listening

Communication

Customer Relationships

Customer Success

Empathy

Relationship Management

Retention Strategies

Sales

Training Delivery

Tools

Gainsight

Salesforce

Jobbeschreibung

Relativity is seeking a Customer Success Manager to own a portfolio of RelativityOne subscription accounts, driving adoption and value realization. This role focuses on sparking growth, guiding customers to renewal with documented ROI, and translating data signals into strategic action.

You will monitor adoption, design engagements with Sales, run discovery conversations, deliver onboarding, build ROI narratives, and manage health and risks. Remote/Hybrid work is supported.