Technical Success Manager: AI-First Observability

New Relic, Inc.; Atlanta (TX); Remote; USD 177,000 - 221,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Parental leave

Mental health benefits

401(k) plan and match

Flexible time-off

11 paid holidays

Volunteer time off

Job summary

New Relic, Inc. is hiring a Technical Success Manager to own technical success and post-sales relationships. You will nurture strategic direction, promote new product directions, and partner with Sales to identify revenue opportunities.

You will manage technical relationships, solve real-time issues, and advocate for customers to ensure adoption and continued growth of the New Relic platform across diverse environments.

Qualifications

• 3+ years of pre or post sales experience within the software industry.
• 2+ years of demonstrated pre or post sales experience working with enterprise customers.
• Exposure to and/or interest in cloud technologies: Linux Hosts, Kubernetes, containers, microservices, DevOps, CI/CD.
• Strong technical background and sales/customer orientation.
• A desire to learn new technologies.
• An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience).
• Ability to keep up to date project plans and documentation.
• Fluent in English

Responsibilities

• Own customer adoption, onboarding, and continued success at your customer base.
• Document adoption and success.
• Lead all aspects of the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure.
• Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals.
• Voice support for new product features & provide customer feedback to New Relic product management and engineering groups.
• Maintain a deep understanding of the customer’s business as well as their technical environment.
• Lead interactive product demonstrations for diverse audiences, showcasing key workflows and answering real-time technical inquiries to drive platform adoption.
• As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to happen.

Skills

Pre/post sales experience

Enterprise customers

Cloud technologies

Technical background

English fluency

Willingness to learn

Travel readiness

Education

Bachelor's degree in Engineering/CS

Tools

Kubernetes

Linux hosts

Containers

Microservices

DevOps

CI/CD

Job description

New Relic, Inc. is hiring a Technical Success Manager to own technical success and post-sales relationships. You will nurture strategic direction, promote new product directions, and partner with Sales to identify revenue opportunities.

You will manage technical relationships, solve real-time issues, and advocate for customers to ensure adoption and continued growth of the New Relic platform across diverse environments.